Your data rights
TradeWise Ltd · DPO: dpo@tradewise.co.uk
Under the UK General Data Protection Regulation (UK GDPR), you have seven key rights regarding your personal data. Here's what each right means in practice and how to exercise it with TradeWise.
Right of Access (SAR)
Request a copy of all personal data we hold about you. We'll respond within 30 days, free of charge. You'll receive your data in a portable format.
How to exercise this right: Submit a Subject Access Request using the form below, selecting 'Access my data' as the request type.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you can request that we correct it.
How to exercise this right: Update your details directly in Account Settings, or submit a request below for data we can't edit via the app.
Right to Erasure ('Right to be Forgotten')
You can request deletion of your personal data where it's no longer necessary for the purpose it was collected, or where you withdraw consent. Some data may need to be retained for legal obligations.
How to exercise this right: Submit a deletion request below. We'll confirm what can be deleted immediately and what must be retained, with reasons.
Right to Data Portability
You can request your data in a structured, commonly used, machine-readable format (CSV or JSON) to transfer to another service.
How to exercise this right: Select 'Export my data' in the form below. Your data export will be emailed within 30 days.
Right to Object
You can object to processing based on legitimate interests, or opt out of direct marketing at any time.
How to exercise this right: Unsubscribe from marketing emails using the link in any email, or submit a formal objection below.
Right to Restrict Processing
You can request that we limit how we use your data while a dispute about its accuracy or lawfulness is resolved.
How to exercise this right: Submit a restriction request below. We'll acknowledge within 72 hours.
Rights re: Automated Decisions
If we make significant automated decisions about you, you have the right to request human review and to contest the decision.
How to exercise this right: Contact our DPO directly at dpo@tradewise.co.uk to request a manual review.
Use this form to exercise any of your rights above. We'll verify your identity and respond within 30 days.
30 days
Standard requests
Most requests are fulfilled within 30 calendar days.
Up to 90 days
Complex requests
Where we extend the deadline, we will notify you within the first 30 days.
72 hours
Urgent requests
Safety-related or security breach requests are prioritised.
How long does it take to process a request?
We aim to respond to all requests within 30 days. For complex requests, we may extend this by up to 60 days and will notify you. Responses are always free of charge for reasonable requests.
What verification will you require?
To protect your data, we'll verify your identity before processing any request. This typically involves confirming access to your registered email address and answering a security question.
Can I request data on behalf of someone else?
Yes, if you have legal authority to act on their behalf (e.g. power of attorney, parent of a child). You'll need to provide documentation of your authority along with the request.
What if I'm unhappy with how my request is handled?
You have the right to escalate a complaint to the Information Commissioner's Office (ICO) at ico.org.uk at any time, without first having to contact us.
Will deleting my account remove all my data?
Closing your account initiates the deletion process, but some data must be retained for legal and financial compliance (see our Privacy Policy for retention periods). We'll confirm exactly what is and isn't deleted.
If you are not satisfied with how we handle your personal data or a data rights request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection authority.
ico.org.uk/make-a-complaintICO helpline: 0303 123 1113 (Mon-Fri, 9am-5pm)